I can’t believe it’s December… …time! I know that December means different things for different people but for me it is all about the Christmas holiday break and I can’t wait. Before we finish though there will be the traditional office Christmas party to end the year on a high……or is that a low? I’ve […]

How important are good manners and etiquette these days? I would say, very important. In today’s busy world, how you treat others affects how people view you. When you can affect people’s influence of you in a good way (by using manners and etiquette), you can use this persuasion and influence to improve many aspects of your life, including the business of finding a job!

I proved this theory recently when I encountered a few people who displayed good manners and appropriate etiquette. I realised that I couldn’t help but like them, they put me in a really good mood and, as a result, I wanted to help them. Their behaviour influenced me into wanting to do all I could for them. I was very aware of this influence and they weren’t fake about it, just genuinely showed me how well they can conduct themselves. As a result of witnessing their good manners and etiquette I felt comfortable in recommending them to another person. On the other end of the scale, someone with bad manners will promptly put me into a bad mood and as a result I won’t be keen to help this person in the future. Human Behaviour 101 you might think but you’d be surprised at how many people are not clued in to the simple fact that good manners and etiquette can take you a very long way.
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While researching my work etiquette blog last month, I came across several related articles on body language. Most of the time we do not consciously pay attention to how we are portaying ourselves non-verbally, yet research has suggested up to half of what we “say’ is revealed by our bodies not our words. So being aware of your body […]

The recent public fracas over Hone Harawira’s email (read it at tvnz.co.nz) raises a number of interesting issues in relation to Netiquette, the most fundamental being “you should not send heated messages even if provoked.” http://tools.ietf.org/html/rfc1855. Mr Harawira’s email is now legitimately in the public arena “if you want to take this to the press, go […]